Parent Guidelines

The following protocols must be accepted and understood by parents.

Child Visit’s So Cal follows the California Rules of Court, Standard 5.20 and Family Code §3200.5, which set the uniform standards of practice for supervised visitation providers. Our goal is to provide a safe, neutral, and child-focused environment where meaningful parent–child contact can take place.

Below are the key guidelines that all parents, guardians, and visitors must follow.

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General Supervision

• A professional monitor will be present at all times during visits.

• Visits must remain within the sight and hearing of the monitor.

• Parents and children must speak clearly enough for the monitor to hear; no whispering.

• Visits are child-focused. Adult issues, conflicts, or court matters may not be discussed.

Arrival & Departure Procedures

• Start of Visit:

  • Non-custodial parent must arrive 10–15 minutes early and check in with the monitor.

  • Custodial parent arrives 5 minutes before the scheduled start, exchanges the child(ren) with the monitor, and must leave the area immediately.

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• End of Visit:

  • Custodial parent arrives at the exact end time and notifies the monitor.

  • The monitor escorts the child(ren) to the custodial parent in the parking lot.

  • Parents/designees must avoid contact with one another during exchanges.

• Late Arrivals:

  • Five (5) minute grace period allowed. After that, $2 per additional minute.

  • If the visiting parent is more than 20 minutes late without notice, the visit will be canceled and fees still apply.

Conduct & Behavior

• The following are strictly prohibited:

• Inappropriate touching or demands for physical contact.

• Use of foul language, shouting, or threats.

• Attempts to move the child out of monitor’s sight/hearing.

• Use of alcohol or non-prescribed drugs within 24 hours of the visit.

• Possession of weapons or objects that could be used as weapons.

• Speaking negatively about the other parent or questioning the child about them.

Parent Responsibilities

• The visiting parent is responsible for the child’s needs during visits (food, activities, diapers, etc.).

• The monitor does not provide childcare; parents must meet all care needs themselves.

• Both parents must confirm cancellations with the monitor.

• Real-time travel updates will be provided to the custodial parent unless prohibited by restraining order or misuse of information.

• Parents may not share detailed court documents with the child(ren) or make promises about future custody or visitation.

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Special Rules

• Phone/Video Calls: Allowed only with immediate family members and monitored by the provider.

• Photos: Only with prior written consent from the custodial parent. No video/audio recording of visits or monitors.

• Gifts: Only permitted on birthdays, major holidays, or the first visit after long separation (unless restricted by court).

• Holidays: Cancellations must be made at least one week in advance. Premium holiday rates apply.

• Appearance: No permanent changes to the child (e.g., haircuts, piercings, tattoos) without custodial parent approval.

Visit Duration & Fees

• Riverside County: 2-hour minimum per visit.

• San Bernardino, Los Angeles, Orange, San Diego, and desert regions: 3-hour minimum per visit.

• All fees must be paid in full prior to each visit. No refunds for cancellations with less than 24 hours’ notice.

• Holiday visits are billed at premium rates.

• Compliance

• Non-compliance with any guideline, or challenging the monitor’s authority, may result in suspension or termination of services.

• Certain restrictions apply in sexual abuse allegation (SA) cases, including no gifts, no physical contact, and no bathroom assistance.

Reference

• For the complete standards, see:California Rules of Court, Standard 5.20 – Uniform Standards of Practice for Providers of Supervised Visitation